Thank you for shopping at Stereo Warehouse! We are committed to providing you with a smooth and efficient shipping experience. Please review our shipping policy below.
1. Processing Time:
- Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays) after payment confirmation.
- During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.
- If a product in Backorder, you will notified with and estimated date of arrival and processing time will vary.
2. Shipping Methods and Delivery Times:
- We offer the following shipping methods: Standard Shipping and Expedited Shipping.
- Standard Shipping: 5 - 7 business days on average
- Expedited Shipping: 1-3 business days on average
- Please note that these are estimated delivery times provided by the shipping carriers and are not guaranteed. Delivery times may vary depending on your location, weather conditions, and other factors beyond our control.
3. Shipping Rates:
- Shipping rates are calculated based on the weight and dimensions of your order, the shipping destination, and the selected shipping method.
- You can view the exact shipping costs at checkout before completing your purchase.
- We offer Free Shipping on orders over $99 to the lower 48 states.
4. Shipping Destinations:
- We currently ship Nationwide in the United States.
5. Order Tracking:
- Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website to track your package.
- Please allow 24 - 48 hours for the tracking information to become available.
6. Shipping Address:
- Please ensure that you provide a complete and accurate shipping address during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.
7. Lost or Damaged Packages:
- If your package is lost in transit, please contact us within 1 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and, if necessary, file a claim.
- If your package arrives damaged, please keep the original packaging and contact us immediately (within 1 days of receipt) with photos of the damaged item(s) and packaging. We will work with you to find a suitable solution, such as a replacement or refund.
8. Customs, Duties, and Taxes:
- For international orders, please be aware that your order may be subject to import duties, taxes, and other fees imposed by your country's customs regulations.
- These charges are the responsibility of the customer and are not included in our product prices or shipping costs.
- Please check with your local customs office for information on potential charges.
9. Contact Us:
- If you have any questions about our shipping policy, please contact us at:
Email: Stereowarehosue90660@gmail.com
Phone: 562-463-0488
Thank you for your understanding and for choosing Stereo Warehouse!
